Return Policy

Refund Policy
Last updated: October 21, 2026
At EONIX, we want you to love your water flosser. If you're not completely satisfied, we've got you covered with our 180-Day Satisfaction Guarantee.
180-Day Satisfaction Guarantee
Try your water flosser for up to 180 days. If you're not happy with your purchase, contact us within 180 days of delivery and we'll help you with a return and refund.
How to Request a Return
1. Email us at info@tryeonix.com within 180 days of delivery.
2. Include your order number and a short reason for your request.
3. Our team will get back to you within 1–2 business days with your return instructions.
Please do not send any items back without contacting us first. Returns sent without approval cannot be processed.
Return Conditions
- The product must be returned with all included parts and accessories (device, nozzles and charging cable).
- Items should be cleaned and dried before being sent back.
- Please use a trackable shipping method and keep your tracking number. We are not responsible for returns lost in transit.
- Return shipping costs are the responsibility of the customer, unless the item is damaged, defective or incorrect.
Refunds
Once we receive and inspect your return, we'll issue a refund to your original payment method. Please allow 5–10 business days for the refund to appear on your statement, depending on your bank or card provider.
Damaged, Defective or Wrong Items
If your order arrives damaged, stops working properly or isn't what you ordered, contact us within 180 days of delivery with your order number and a photo or short video of the issue. We'll send you a free replacement or issue a full refund, whichever you prefer. In these cases, you won't pay anything for return shipping.
Order Cancellations
If you'd like to cancel your order, contact us as soon as possible. If your order hasn't shipped yet, we'll cancel it and issue a full refund. If it has already shipped, simply follow the return process above once it arrives.
Refused or Undeliverable Packages
If a package is refused, not picked up or returned to us due to an incorrect address, please contact us. We'll arrange to reship your order or issue a refund.
Fair Use
Our guarantee is limited to one return per customer and household. We reserve the right to decline requests that show signs of abuse, such as repeated return requests or fraudulent claims.
Questions?
We're here to help.
Email: info@tryeonix.com
We usually reply within 24 hours.