Shipping Policy

At EONIX, we want your order to arrive fast, safe and hassle-free. Here's everything you need to know.

Free Shipping Across the USA

We ship exclusively within the United States, and every order ships free. No minimums, no surprises at checkout. All orders are packed in plain, discreet packaging.

How Long Does It Take?

- Processing: Your order is packed and handed to the carrier within 1–3 business days.
- Delivery: Once on its way, it typically arrives within 5–8 business days.

Delivery times are estimates and may be slightly longer during holidays, peak seasons or severe weather.

Who Delivers Your Order?

We partner with reliable carriers such as USPS, UPS and FedEx to get your order to your door. Larger orders may arrive in separate packages, each with its own tracking number.

Track Your Order

As soon as your order ships, we'll send you an email with your tracking number. It can take up to 48 hours for tracking to show the first update.

Need to Change or Cancel Your Order?

Reach out to us as quickly as possible. We can update or cancel your order as long as it hasn't been processed yet. Once it has shipped, simply wait for it to arrive and follow our Refund Policy.

Please Double-Check Your Address

Make sure your shipping address is complete and correct at checkout. We can't be held responsible for orders delayed or lost due to an incorrect address. Spotted a mistake? Email us right away and we'll do our best to fix it.

Delayed, Lost or Damaged?

We've got you covered.

- No tracking updates for 7 business days or your order is running late? Contact us and we'll look into it with the carrier.
- Package arrived damaged? Send us a photo within 7 days of delivery and we'll make it right.
- Tracking says "delivered" but you can't find it? Check with neighbors, your mailroom or the carrier first. Still missing? Let us know within 7 days and we'll help you sort it out.

Returned to Sender

If a package is refused, not picked up or returned due to an incorrect address, we'll reach out to arrange reshipping (shipping fees may apply) or a refund minus return shipping costs.

Questions?

We're here to help.

Email: info@tryeonix.com
Hours: Monday–Friday, 9:00 AM – 5:00 PM EST
We usually reply within 24 hours.